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FAQ

   
 

What does the condition mean?

Can you reserve records for me?

How will my records be packaged?

Does Classic Trax buy record collections?

Does Classic Trax exchange records?

Are all the records listed on the site in stock?

What Returns Policy is operated?

I want to hear a record, but it doesn't have an audio clip

Online Ordering Security

Payment Options

Postage Costs

Postage Disclaimer

Compensation For Lost Orders

What is my privacy setting and how do i check it?

I am still having problems checking out, what should I do?

   
   
 

What does the condition mean?

Brand New = New press from distributor
Mint = Vinyl looks as good as new
Very Good = Vinyl is virtually unmarked
Good = Vinyl has marks, and some surface scratches, but does not affect playback significantly
Fair = Vinyl has marks and scratches, and audio noise in places
Repress = Brand new release that has been repressed due to demand

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Can you reserve records for me?

Classic Trax sells on a first come first served basis, we do not reserve records.

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How will my records be packaged?

Records are packaged in strong cardboard mailers. Single record orders have an additional cardboard insert for extra strength. Large orders are packaged in boxes.

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Does Classic Trax buy record collections?

Classic Trax is always looking to purchase quality collections of records for cash (but only from UK residents), especially Old Hardcore, Happy Hardcore, Drum and Bass, Jungle and Oldskool Dance Music. If you have a list of records in text or excel, feel free to email it to Classic Trax. Please note we are only interested in large collections of 200 records or more, that are in very good or mint condition.

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Does Classic Trax exchange records?

Classic Trax also exchanges vinyl with customers. If you have between 1 and 200 records that you want to exchange, just email the following information (Artist, Title, Label, Year, Condition) to Classic Trax for an exchange valuation.

Classic Trax only wants Old Hardcore, Happy Hardcore, Drum and Bass, Jungle and Oldskool Dance records that are in very good or mint condition, preferably in their original covers. If you are offering titles that are genuinely rare and sought after, you will receive a very competitve exchange value. Conversely, if you are offering items that are not in demand or titles that have recently been repressed, don't get your hopes up! If you are offered an exchange price on your records, you will be required to send your records securely packaged to Classic Trax. Once the records have been received, you will be informed via email, and you can then select records to the value of our exchange quote. Please note, exchanges can only be made against other secondhand records listed on the site. Exchange credit cannot be used to purchase new releases, promotional records or new represses.

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Are All The Records Listed On the Site In Stock?

The titles you see displayed on the web site are the records we currently have in stock.

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What Returns Policy Is Operated?

Any record that is damaged can be returned within 7 days of receipt of the goods. You must notify Classic Trax via email (Contact Us), that you are making a return, and enclose your contact details within the return package. Include your order number, your name, a contact telephone number and a valid email address. When we receive the package back, you will either receive a refund to your card / paypal account or a replacement item will be sent free of charge. The address to send returns to is printed on your invoice or stamped on the back of your package. Please note we do not cover the costs of postage for the return.

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I Want To Hear A Record, But It Doesn't Have An Audio Clip

Not a problem, just go to contact us and send an email requesting an audio clip. Simply list the Classic Trax "Cat No's" that you want to hear, and we will endeavour to make a clip as soon as possible. When the clip is online, you will be informed via email.

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Online ordering security

Orders are placed through a 512-bit secret key encrypted SSL connection. Nobody apart from Classic Trax can view your personal details. Sensitive information such as credit card details are not held on our web site.

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Payment Options

Classic Trax accepts the following methods of electronic payment via our secure shopping cart:

Classic Trax accepts Switch, Solo, Delta, VISA and Mastercard.

We also accept payments via Paypal. If you don't already have a paypal account, get one set up today, just click on the Paypal logo below to find out more!

An image of the PayPal logo.

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Postage Costs

Number Of Records UK 1st Class Western Europe Rest of World
1 record £2.00 for any order! £2.50 £3.50
2 records £2.00 for any order! £3.40 £5.25
3 records £2.00 for any order! £4.30 £7.00
4 records £2.00 for any order! £5.20 £8.75
5 records £2.00 for any order! £6.10 £10.50
6 records £2.00 for any order! £7.00 £12.25
7 records £2.00 for any order! £7.90 £14.00
8 records £2.00 for any order! £8.80 £15.75
9 records £2.00 for any order! £9.70 £17.50
10 records £2.00 for any order! £10.60 £19.25

Western Europe
Austria, Belgium, Denmark (inc Faroe Islands and Greenland), Finland, France, Germany, Greece, Iceland, Ireland (Republic), Italy (inc San Marino and Vatican City), Luxembourg, The Netherlands, Norway (inc Spitzbergen), Portugal (inc The Azores and Madeira), Spain, Sweden, Switzerland (inc Liechtenstein)

Rest of World
All countries outside of Western Europe

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Postage Disclaimer

Classic Trax uses the cheapest most efficient means of postage available for local as well as international deliveries. This method of postage generally speaking is an extremely reliable local and worldwide service, although it must be made clear that it offers no protection against lost or damaged orders. In the event of orders being lost or damaged whilst in transit, Classic Trax can not be held responsible for replacing goods. Furthermore, we cannot guarantee delivery times as these are technically out of our control.

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Compensation For Lost or Damaged Orders

In the unlikely event that your goods are lost or damaged whilst in transit, we will need to file a claim on your behalf with the postage carrier. The claims procedure can take up to one month before a decision is reached. If the claim for compensation is paid out, we will contact you via email to ask if you want your order replaced (if we still have the stock), or if you would like a refund. Please note we do not consider a package lost until 1 month has passed from when the order was dispatched. If an item in your order is physically damaged it must be returned to Classic Trax. The maximum level of compensation for lost and damaged goods is £28.00.

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What is my privacy setting and how do i check it?

In order to checkout through our payment gateway, your browser privacy setting should not be set any higher than 'medium'. If you want to check your browser privacy setting on Internet Explorer, go to "tools", then "internet options", then select the "privacy tab". If your setting is higher than 'medium' you will not be able to checkout with your goods. Change your setting to medium or low, and the problem should be resolved.

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I am still having problems checking out, what should I do?

Please contact Classic Trax by email, and we will show you a way to checkout that will bypass HSBC, so we can process your card payment manually. Please note, this option is only a last resort, we ideally want you to checkout through the HSBC payment system, and request you check your privacy setting complies with our site requirements, before contacting us.

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